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Mon-Fri 9:00AM - 6:00AM
Sat - 9:00AM-5:00PM
Sundays by appointment only!

General Questions

How long does it take?

Production schedules vary depending on the job and whether designin is needed. Custom designs vary considerably in time as we work closely with our clients until we reach the right design, with which the client is really happy with and the card successfully does its intended job. We supply as many free revisions as is needed until then. For supplied artwork, production schedule is 2-4 days, after we receive your electronic files. We can do express printing if needed and a corresponding ‘rush fee’ will be applied (contact us for more details)

We specialise in and can ship your business cards to any in the world. Shipping rates and durations vary greatly so we are unable to list rates here. Please contact us for your shipping quote.

We never compromise on the quality of paper our business cards are printed on. Our standard paper is 250g and 300g, available with or without a thin plastic coating. Apart from the standard papers we use, we have a large range of other papers available; please contact us with your enquiry if you require these.

The standard size of our business cards is90mm x 54mm. We can also supply you with different shaped business cards which could give your card that extra impact needed.

Yes, exact reprints will have a discount. However with the small outlay it is always the case with business cards to be “better safe than sorry”. Don’t get caught out with no business cards, and make sure you order an ample amount on your first order. This is always the cheapest way rather than ordering smaller amounts on a repeated basis.

Yes, proofs are supplied for your approval before printing. Proofs are supplied in digital format. All proofs are in *.pdf format and require adobe reader for viewing. Alternatively we are able to fax your proofs (Australia only).

If you are required to make changes to such things as quantity, shipping method, or shipping address please contact us immediately with your request. Bear in mind that some changes cannot be made after certain stages in the production process - for instance, the quantity cannot be changed once your job has been printed.

No. Unlike many other companies, all our prices include full bleeds (Ink going right to the edge of the card).

Most people are surprised at how well their job matches what they see. But because of wide differences in monitor calibration and the different technologies used, some printed colours may not exactly match the colours on your specific monitor. See the information regarding RGB and CMYK colour spaces below. See our design tips for more.

We can take any Mac or PC version of Quark, Pagemaker, InDesign, Corel draw, Illustrator, Photoshop, Freehand, Publisher, Word, PowerPoint, Word, Powerpoint, or any file output as a PDF. The most important point to remember is in order to print an clear card close to how you have it designed is to supply us the card in CMYK colour space (see below for an explanation) and also to have the card in at least 300 DPI. Also if you use non-standard text formats please include the used text when you upload or send your files to us.

We can also accept your files as CD or DVD, please contact us for our mailing address.

Please contact us for more information about uploading digital files to us.

RGB refers to the primary colours of light, Red, Green and Blue that are used in monitors, television screens, digital cameras and scanners. CMYK refers to the primary colours of pigment: Cyan, Magenta, Yellow, and Black. These are the inks used on the press in "4-color process printing", commonly referred to as "full colour printing".

The combination of RGB light creates white, while the combination of CMYK inks creates black. Therefore, it is physically impossible for the printing press to exactly reproduce colours as we see them on our monitors.

Many programs have the capability to convert the layout/images from the RGB colour space to the CMYK colour space. We request that you convert your colours from RGB to CMYK if your tools allow you to. By doing it yourself, you have maximum control over the results. You may notice a shift in colour when converting from RGB to CMYK.

If you do not like the appearance in CMYK, we recommend that you make adjustments while working in CMYK (usually lightening). Generally, you should specify CMYK colour builds that look a little lighter than you want, since the dots of ink "fatten up" on press, giving you more pigment on paper than you see on your monitor. Be especially careful to keep backgrounds light if there is black or dark coloured text over it, so that the text remains readable. Please see our design tips for more.

To purchase a colour guide with over 3,000 process colours with their CMYK screen percentages, please visit CreativePro here or CDW here.

No, send us a single layout of your job unimposed, we will handle any imposition needed on our end.

Digital cameras are wonderful tools that allow us to capture our images in many different ways. The camera is designed to actually take three pictures; one in red, one in green and the other in blue (similar to the way a projection TV works). It then combines the colours together and saves the image onto the picture card. It is very important to make sure that the camera is set to the highest quality setting possible. You want to create the best quality picture that the camera can make. This will mean large file sizes and slow downloads from the camera itself, but it will get you the best possible results from your camera. Remember, images should be at 300dpi in their final size in the layout! More often than not, we notice that images that come from digital cameras print darker than expected on the printing press. Check to see if you have a brightness option in your image editing program to lighten the entire piece. If you have the opportunity to change the colour space from RGB (red, green, blue) to the printing press colours of CMYK (cyan, magenta, yellow, black), then do so! It is always better to have you change the colour space if you can, than for us to do it. Remember, not all colours that you can see that are created by elements of light (RGB) can be created by the elements of ink (CMYK) on press. If you do not have this capability with your software, do not worry about it, we will change it for you for free! Finally, we recommend that you apply a little sharpening to the image. This will make the image a little crisper and will print better on press How can I tell what resolution the image from my digital camera is?

Some digital cameras will let you know what the image resolution is, while others will tell you what the pixel dimensions of your image are. If you know what the pixel dimensions of your images are either from the camera itself or through the image editing software, you can do a little math to determine the resolution, and the size you can print the image at for clear and crisp printing. Simply write down the pixel dimensions of your image and divide those numbers by 300 if the image does not include text and 400 if the image does include text. For example: An image without any text has a pixel dimension of 600 x 900 pixels. Once each dimension is divided by 300 the result is 2 x 3 inches. This means that you can use this image at 2 x 3 inches or smaller in your layout for quality printing results. If your image editing software does not tell you what the pixel dimensions are, but it does tell you what the resolution is, then you know the maximum size you can use that image in your layout. We recommend that images be at 300dpi in their final size in the layout and 400dpi if the images include text. Please keep in mind that resolution and physical dimensions are in direct proportion to each other. If you have an image that is 2x2 at 300dpi and increase its size in the layout to 4x4 the new resolution is now 150dpi. So remember, when you bring an image in to your layout you can shrink it down in size (because the resolution will increase) but you will be limited as to how far you can increase it in size.

Please do not hesitate to contact us. Our technicians are always available to assist you during business hours and can give you any necessary information on file preparation. Also please take the time to read our design tips.

Yes. A paper invoice will be emailed upon request.

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered. Using paypal for online payments we are able to have secure server technology. Your order is submitted and retrieved with a secure connection and remains secure at all times. Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Visa has a Zero Liability policy and most other credit card companies limit your liability to $50 or less in the case of fraudulent use of your card.